Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with the original documents, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can either click here or contact us at isabelle.kouoguem@soulxpressiongallery.com. Please note that returns will need to be sent to the following address:
Isabelle Murielle Kouoguem Tchuenche
Kollegstrasse 2
44801 Germany
In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Items sent back to us without first requesting a return will not be accepted.
You shall bear the direct costs of returning the goods, unless the goods have arrived damaged.
You can always contact us for any return question at:
isabelle.kouoguem@soulxpressiongallery.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom Artwork / Get It Alive
Custom artworks ordered through our Get It Alive service can not be returned unless the artwork was damaged during shipping. Only in that case will the order be refunded.
Print On Demand Item
Print On Demand Item can not be returned unless the artwork was damaged during shipping. Only in that case will the order be refunded.
Digital Files
No Refund allowed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the return is approved, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 10 days from the day on which we received your return. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
Please remember, it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at isabelle.kouoguem@soulxpressiongallery.com.
Return Deadline
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
